In this insightful interview from the CIO500 Accelerator X Awards 2025 – Kochi, Vinodh Kumar C, CTO of Muthoottu Mini Financiers Limited, discusses the company’s long digital transformation journey from paper-based processes to entirely digital operations.
He highlights major achievements such as the complete digitization of customer onboarding and integration with bank APIs. Mr. Kumar discusses the challenges of connecting legacy systems with modern technologies.
Regarding AI adoption, he stresses the importance of responsible AI for the BFSI sector to foster customer trust and enhance operational efficiency, focusing initially on low-risk, high-visibility areas.
He also mentions evaluating Indian startup SaaS products for compliance with regulations like DPDP, emphasizing a cautious yet supportive stance towards local innovations.
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